• Point Cook, West Melbourne

Incident Management

About Incidents

Our top priority is keeping you secure. We make a lot of effort to provide secure services. But mishaps do occasionally occur. Sometimes people make mistakes or behave inappropriately toward others. These are what we refer to as incidents. This form outlines our attempts to prevent problems and our response in the event that they do. Additionally, you can contribute to incident avoidance. Be careful. Respect others by acting respectfully. Additionally, if you don’t feel comfortable, let someone know.

Being and Feeling Safe

NDIS providers are required to abide by safety regulations. To keep everyone secure, we make a lot of effort. That includes you, our employees, and other members of the neighborhood. We consider the causes of accidents and ways to avoid them. “Risk management” is what we term this. In addition to asking you questions, we consider the supports we offer, the settings in which they take place, the people who assist you and those in your immediate vicinity. Everyone should feel safe, and we want them to feel safe. You can let us know if you feel unsafe. We swear to pay attention.

Should Something Go Wrong

Our crew is aware of what to do in the event of an issue or mishap. If there is an incident, we abide by NDIS regulations.
  • Tell the NDIS Commission, please
  • We need to look into what happened.
  • We must take action to prevent a repeat of the situation.
  • We need to discuss everything with the injured party.
If someone is wounded, if someone claims to have been hurt, or if NDIS participants are mistreated by staff, we must abide by these standards.
Tell someone else if you don’t feel comfortable speaking with one of our staff members. You can speak to an advocate, your family, and friends. You should file a complaint with the NDIS Commission since they set the rules and assist participants when they are broken.

Putting Things Straight Once More

Fair treatment is a right that belongs to everyone. You have a right to know what went wrong and what is being done to make things right if you were involved in an event. You have the right to complain if you don’t receive these responses. We’ll always keep you up to date. We want to be respectful to you. You have the right to assistance if you are dissatisfied with our complaints procedure. A resource is the NDIS Commission. By speaking on your behalf, an advocate can also be helpful.

You can reach us by:

The NDIS Commission can be reached at

A translator can be arranged.